Return Policy for Mom To The Sixth Designs

Custom Orders and Returns

1. Custom Orders:

   • We take pride in creating unique custom orders for our customers. When you place a custom order with us, we’ll provide mockups to ensure your complete satisfaction before production begins.

2. Non-Custom Orders:

   • For non-custom orders (standard items available in our store), we have a specific return policy:
     • We do not accept returns unless the item is defective.
     • If you receive a defective non-custom item, please contact us within 15 days of receiving your shipping confirmation.

Eligibility for Returns:

• To be eligible for a return, the item must be in its original condition, unused, and with all tags attached.

How to Initiate a Return:

1. Contact Us:

   • If you believe your non-custom item is defective, please email us at momtothesixth@gmail.com within 15 days of receiving your shipping confirmation.
   • Provide your order number, a brief description of the issue, and any relevant photos.

2. Return Authorization:

   • We will review your request and provide instructions for returning the item if it meets our criteria.

3. Shipping the Item Back:

   • You are responsible for shipping the item back to us.
   • Please use a trackable shipping method to ensure safe delivery.

4. Refund or Replacement:

   • Upon receiving the returned item, we will inspect it.
   • If the item is defective, we will offer either a refund or a replacement, based on your preference.

Exceptions:

• Custom orders are exempt from returns unless they are defective.
• We do not accept returns for personalized items (e.g., monogrammed products) unless they are faulty.

Contact Information:

• If you have any questions or need assistance, please reach out to our customer support team at momtothesixth@gmail.com